[Complete]Strategic Housing Service Standards and Customer Charter
North Somerset Council's Strategic Housing Service is in the process of developing a New Customer Charter and a new range of Service Standards to improve the delivery of our services and enhance our customer experience.
As part of our commitment to listening to the views of our customers we are consulting with as many people as possible, and are seeking the views of our customers and partner agencies on the new draft Service Standards and Customer Charter. The feedback from this consultation will be used to inform the development of the final Service Standards and Customer Charter.
This consultation has been completed responses were received from a wide range of partners including, housing associations, the private Landlords forum, council wide staff, housing teams andindividual team members, Liberata, PCT, internal partners and local residents. More information is available in our consultation report.
Consultation Documents
Customer Charter (25Kb)
New draft Strategic Housing Customer Charter
27 Jul 2010 14:27-
Service Standards (28Kb)
New draft Strategic Housing Service Standards
27 Jul 2010 14:28 -
Strategic Housing Service Standards and Customer Care Consultation Report (28Kb)
Strategic Housing Service Standards and Customer Charter Consultation report
23 Feb 2011 14:34
Consultation Summary
| Name | Strategic Housing Service Standards and Customer Charter |
|---|---|
| Description | We are in the process of developing a New Customer Charter and a new range of Service Standards to improve the delivery of our services and enhance our customer experience. As part of a commitment to listen to the views of our customers and partner agencies we are consulting on the new draft Service Standard and Customer Charter. |
| Dates | From 27 Jul 2010 at 15:00 to 31 Aug 2010 at 23:59. |
| Status | Complete |
Organisational Information |
|
| Organisation | |
| Department | |
| Contact Name | Suzette Perkins |
| Job title | Housing Policy and Performance Officer |
| Contact Email | suzette.perkins@n-somerset.gov.uk |
| Contact Telephone | 01934 426 931 |
Project Information |
|
| Aim of this consultation | To receive customer feedback on the new draft Service Standard and Customer Charter |
| Close Date | 31 Aug 2010 23:59 |
| Consultation Topic | Housing |
| Population group being consulted | Any resident of North Somerset |
| Data collection method | Questionnaire |
| Geographical area | Geography not relevant |
| Context for this consultation | We are in the process of developing a New Customer Charter and a new range of Service Standards to improve the delivery of our services and enhance our customer experience. |
| How to obtain results | The New Customer Charter and Service Standards will be published on the website |